LILY BRIDAL ABAYA

Your satisfaction is our top priority, and we want you to be delighted with your purchase. Please review the following terms and conditions before proceeding with your order:

For Customized Orders:

Fabric Availability:

If the fabric you ordered is unavailable, we will offer alternative fabric options, allow you to select a different design, or process a full refund.

Returns & Exchanges:

Customized products are not eligible for return or exchange. If you encounter any defects or issues with your order, please contact us within 3 days of receipt, and we will promptly address the problem. 

Alterations:

- Requests for alterations must be made within 3 days of receiving the product.

- One free alteration is allowed per order; any further alterations will be subject to an additional fee.

- For more information, please contact our customer service team via WhatsApp or email.

How to Report an Issue:

To report an issue, please contact our customer service via WhatsApp with a detailed description of your concern. Our team is available Monday to Saturday, 10 AM to 7 PM (excluding holidays and weekends). Alternatively, you can email us at info@anatomiofficial.com. Please allow 24–48 hours for email responses.

For Ready-to-Wear Orders:

Exchanges:

 - We accept exchange requests for ready-to-wear items within 3 days of receiving your order.

- We allow one exchange per item.

- Customers are responsible for shipping costs, taxes and duties associated with exchanges.

- To request an exchange, please reach out to our customer service team via WhatsApp with a detailed description of your issue. Our team is available Monday to Saturday, from 10 AM to 7 PM (excluding holidays and weekends). Alternatively, you can email us at info@anatomiofficial.com, please allow 24–48 hours for a response to your email.

Returns:

- We accept return requests for ready-to-wear items within 3 days of receiving your order.

- For approved returns, refunds will be issued to the original payment method or as store credit for the value of the returned item(s), excluding taxes, shipping, and duties.

- We cannot accept returns for items that are damaged, soiled, altered, or have been exposed to strong fragrances, as they can no longer be resold. If such items are returned to us, they will be sent back to you at your expense.

- Please ensure all items are in their original, unworn condition with all tags and packaging intact when returning them. We appreciate your understanding and cooperation in maintaining the quality of our products.

How to Submit a Return Request:

1. Log in to your account using your email address and click “Continue.” 

2. You will receive a verification code via email. Enter the 6-digit code to proceed. 

3. Once logged in, select the order you wish to return. 

4. If your order contains multiple items, choose the specific items for return. 

5. Select the reason for your return and include any relevant comments. 

6. Click "Submit Request" to complete the process.

Alteration Services:

- Alterations for ready-to-wear items are available for an additional charge.

- Please note that once an item is processed for alteration, it is no longer eligible for return or exchange.

- For more information, please contact our customer service team via WhatsApp or email

Store Credit:

Store credit will expire 6 months from the date of issuance. After this period, any remaining balance on the store credit will no longer be valid. We recommend using your store credit within this timeframe to ensure you get the full value. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

For Outlet Orders:

Returns & Exchanges:

- Outlet items are final sale and cannot be returned, exchanged, or refunded under any circumstances. Please review your selection carefully before purchasing.

- Alterations are not available for Outlet items, so we recommend checking sizing and fit prior to purchase to ensure the best possible experience.

Thank you for your understanding. If you have any questions or need further clarification, please don't hesitate to reach out. We're here to assist you and ensure you have the best shopping experience possible.